Community Health Worker Foundational Digital Literacy Framework

As digital tools increasingly shape how health services are delivered, community health workers (CHWs) must be equipped with the foundational skills to navigate this new reality. This report presents a comprehensive framework for digital literacy designed specifically for CHWs working in low- and middle-income settings.

Grounded in extensive consultations across Africa, the framework outlines:

• Three levels of digital proficiency (foundational, intermediate, advanced)

• Seven core competency areas, from device operations to interpersonal communication

• Cross-cutting skills like AI awareness, problem-solving, and data governance

This framework is a practical guide for policymakers, implementing partners, and digital health advocates to strengthen CHW capacity and close the digital gender gap.